An idea for AI-supported business processes
Free your team for
higher-value work.
Spend less time finding information across your systems and more time using it
to resolve problems, organise work and help customers.
Gathering information from your existing systems
The same approach can help with order progress, stock availability or project commitments. Here, we follow a team coordinating service jobs.
The operations coordinator starts the day
Which jobs need our attention today?
Opening systems, matching records and chasing updates leaves less time to organise the work. The connected process brings these sources together, so the coordinator can start with the relevant information.
Job system
Due dates, required skills and tasks.
Scheduling system
Assignments and availability.
Customer records
Site contacts and access requirements.
Connecting related records and sharing updates
DataHub, Reimaginate's integration service, matches related records and shares agreed updates across your systems. Job, scheduling and customer details come together in one view.
The relevant facts, ready to work with.
Riverside servicing
- Due
- Tomorrow Job system
- Engineer
- Not assigned Scheduling system
- Site access
- After 10 am Customer records
Keep using your existing systems, with trusted sources and update frequency configured around your needs.
Flagging missing assignments and overdue work
Agreed checks flag jobs without an assigned person, overdue work and missing details, giving the coordinator a focused list to investigate.
Due tomorrow. No engineer assigned.
Riverside needs a scheduling decision. The due date and missing assignment now appear together, alongside the customer's access requirement.
No manual comparison of job lists and schedules.
Answering questions across your systems
AI uses the connected records to answer questions, explain the relevant facts and identify what still needs checking.
An illustrative AI exchange
The coordinator asks
Who has the right skills and availability for Riverside after 10 am tomorrow?
Alex could be suitable. The skills record lists the required servicing qualification, and the schedule shows a free slot at 10:30 am tomorrow. That fits Riverside's access window.
The scheduler needs to confirm there is enough time for travel and the job.
Sources: job requirements, engineer skills, schedule and customer site details.
The connected view is useful on its own. AI adds a way to ask questions, with source records available to check the answer.
Keeping job information up to date
The scheduler confirms Alex has time for travel and the job. The coordinator books Alex, agrees the 10:30 am visit with the customer and records the assignment. DataHub shares the update with the connected job view.
Tomorrow's visit is back on track. The coordinator has resolved the scheduling gap a day ahead, with Alex assigned and the customer expecting the 10:30 am visit.
Less time finding the picture
Switching systems, comparing records and chasing updates.
More time using their experience
Resolving scheduling gaps, organising work and helping customers.